Shipping policy

Shipping Method
All orders are shipped using UPS Ground from our warehouse in Indiana. This method provides reliable delivery, tracking, and cost-effective shipping for both standard and custom rugs.
Order Processing & Production Time
In-stock rug sizes: Orders are typically processed and shipped within 1–2 business days.
Custom-size rugs: Custom rugs are cut and bound to order and typically ship within 2–4 business days.
Orders placed on weekends or holidays will begin processing the next business day.
You will receive a confirmation email once your order has shipped, including UPS tracking information.
Shipping Rates
Shipping costs are calculated at checkout based on rug size, weight, and destination using UPS Ground rates. Binding is included in the product price; shipping is charged separately unless otherwise stated during a promotion.
Packaging
All rugs are professionally prepared for shipment:
Rolled on a cardboard core
Shrink wrapped for protection
Enclosed in heavy-duty 6mil poly tubing
This packaging ensures your rug arrives clean, secure, and ready to unroll.
Delivery Timeframes
UPS Ground delivery typically takes 1–5 business days after shipment, depending on your location. Delivery times are estimates and may vary due to weather, carrier delays, or peak shipping periods.
Address Accuracy
Please ensure your shipping address is accurate at checkout. Heritage Rug Co. is not responsible for delays or additional charges caused by incorrect or incomplete addresses.
Damaged or Lost Shipments
If your order arrives damaged or appears to be lost in transit:
Contact us within 48 hours of delivery
Email: wholesalecarpetco@gmail.com
Include photos of the packaging and product if applicable
We will work directly with UPS to resolve the issue as quickly as possible.
Local Pickup
Local pickup may be available for customers near our Indiana warehouse. If offered, this option will appear at checkout.