Refund policy

Return & Refund Policy

Last updated:1/13/26

At Heritage Rug Co., we take pride in the quality and craftsmanship of our rugs. Please review our return policy carefully before placing an order.

In-Stock Rugs

We accept returns on in-stock standard size rugs within 30 days of delivery, provided the rug is:

Unused and uninstalled

In original condition

Free from damage, stains, pet hair, or odors

48-Hour Notification Requirement

If you believe there is an issue with your order, you must contact us within 48 hours of delivery to initiate a return.

📧 Email: wholesalecarpetco@gmail.com

📞 Phone: 765-825-4363

Custom-Size Rugs

All custom-size rugs are made to order and are final sale.

Custom rugs are not eligible for return, exchange, or refund, except in the event of a manufacturing defect or shipping damage reported within 48 hours of delivery.

Damaged or Defective Items

If your rug arrives damaged or defective:

Provide clear photos of the packaging and rug

We will work with you and the carrier to resolve the issue

Do not discard packaging until the claim process is complete.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error on our part.

Rugs must be returned using appropriate protective packaging.

Shipping charges are non-refundable.

Refunds

Once your return is received and inspected:

Approved refunds will be issued to the original payment method

Refunds typically process within 5–7 business days

If a returned rug shows signs of use or damage, a refund may be denied or partially issued.

Order Cancellations

Orders may be canceled before production begins

Once a custom rug enters production, it cannot be canceled

Contact Information

For all return requests, questions, or concerns, please contact us at:

📧 wholesalecarpetco@gmail.com